Customer Care

Return Merchandise Authorization Request Form

Fill in to request exchanges, returns, or refunds.
Please read our current Terms and Conditions before proceeding.
All returns/ exchanges must be in new and resaleable condition.
All original manufacturer boxes and paperwork must be included (just like new!).

If you prefer and offline version of the form, download one HERE.

YOUR DETAILS

Name:
*
Company:
 
Address Line 1:
*
Address Line 2:
 
City:
*
County:
 
Postcode:
*
Country:
*
Contact Number:
*
Alternative Number:
 
Email:
*

ABOUT YOUR PURCHASE

Date of Purchase:
 
Invoice Number (IF YOU HAVE A SALES INVOICE):
 
 Example. 28293
Order Number:
 
 Example. 18532
Item(s) you wish to return:
 

WHY ARE YOU RETURNING YOUR ITEM(S)?

 
Will you be including ALL original packaging material and contents?:
 
Yes No
List any missing parts/packaging material:
 
To Receive Full Credit for exchanges/ credits, all original packaging material must be present. Do not ship in the original manufacturer's box. Do not write on the original manufacturer's box. Protect the original box w/ 3rd party packaging.
Is your item in new and resaleable condition?:
Yes - absolutely new
Slightly used condition. PLEASE DESCRIBE Any evidence of wear, washing, scratches or dents will immediately void any return/ exchange priveleges.
Slightly scratched, dented. PLEASE DESCRIBE


IF YOU WISH TO EXCHANGE YOUR ITEM

Please describe in detail below. If you want a size or style change, please indicate your replacements as needed:
 
I agree to The Jewellery Display Company Terms & Conditions:



Synopsis of our Terms of Sale:
For full disclosure review our Complete Terms of Sale.
You have 72 hours after delivery date to notify us of any shortages, or defect in merchandise.
You have 7 days of delivery date to request any size / style changes and exchanges.
You have 7 days to request credit or refunds. After 7 days all sales are final.