Customer Care

Return Merchandise Authorization Request Form

Request exchanges, returns, or refunds. Please read our current Warranty and Terms of Sale before proceeding. All returns/ exchanges must be in new and resaleable condition. All original manufacturer boxes and paperwork must be included (just like new!). Read our Complete Terms of Sale.

RMA Request Form

If you don't have access to the internet or having problems submitting the information through the internet, please download it HERE.

Name:
*
Company:
 
Address Line 1:
*
Address Line 2:
 
City:
*
County:
 
Postcode:
*
Country:
*
Contact Number:
*
Alternative Number:
Email:
*
Date of Purchase:
 
Do you have a sales invoice?
 
Yes - No
Invoice Number:
 
Order Number:
 
Method of Original Payment:
 
Cheque/Money Order
Credit Card
Other -
Will you be including ALL original packaging material and contents?:
 
Yes - No
List any missing parts/packaging material:
 
Is your item in new and resaleable condition?:
 
Yes - absolutely new
Slightly used condition
Slightly scratched, dented
Note: Any evidence of wear, washing, scratches, or dents will immediately void any return/ exchange privileges. To receive full credit for exchanges/ credits all original packaging material must be present. Do not ship in the original manufacturer's box. Do not write on the original manufacturer's box. Protect the original box w/ 3rd party packaging.
Describe the state of your merchandise if not absolutely new and in resaleable condition. Is it washed, dirty, scratched, original box destroyed?:
 
Will you be including ALL original packaging material and contents?:
 
Item was defective right out of the box
Freight carrier damaged the merchandise
Need to change size/colour/style
Request a Refund
Other
Synopsis of our Terms of Sale:
For full disclosure review our Complete Terms of Sale. You have 72 hours after delivery date to notify us of any shortages, or defect in merchandise. You have 7 days of delivery date to request any size / style changes and exchanges. You have 7 days to request credit or refunds. After 7 days all sales are final

Please describe in detail below. If you want a size or style change, please indicate your replacements as needed:
I agree to The Jewellery Display Company Terms & Conditions:
 


Click here to view our Returns & Exchanges Terms & Conditions